Compliance

CFI is dedicated to delivering health care and social services that strictly conform to the highest standards of accountability for administration, clinical, business, marketing and financial management.

Our Code of Ethics contains general guidelines for providing services and conducting business with the highest standards of ethics. We are committed to an environment where open, honest communications are the expectation, not the exception.

We believe in and practice self-directed care, meaning that those we serve, or their representatives or guardians, have the authority to make decisions about the types of services they receive.

If you believe there has been a violation of policies or standards, please feel free to contact our corporate compliance officer, Margaret Fischbach, 414-290-7834.

If you prefer to make an anonymous report about possible workplace violations, please contact EthicsPoint, 855-612-7055 (TTY 866-294-9572), or click here.

To file a complaint about a client incident, contact our help line at 414-290-2025 ext. 7525.

If you are in need your records, please call 414-937-2065 or email caserecords@mcfihope.org.

To access your records, you will need to fill out one of the following forms, either electronically and emailed back or one that can be printed, filled out and faxed. The printable form is also available in Spanish.

Download electronic form

Download printable form